Frequently Asked Questions
How do I place an order?
a. Browse the products and add your desired items to the cart.
b. Navigate to the checkout page.
c. Enter your personal details, including delivery address and contact number.
d. Select your payment method (credit card/debit card).
e. Double-check the accuracy of the submitted information and place the order.
What do I do if there is a problem with my order?
If you encounter any issues with your order, please contact us through one of the following numbers:
0760791591
0714983686
0115920056
Our support hours are Monday to Sunday, from 8:30 am to 5:30 pm. Alternatively, you can email us at haidiclothing@gmail.com.
What are the delivery charges?
We work hard to deliver your order within two working days of purchase.
Delivery charge per package: Rs. 300/- islandwide (you can add any number of items to the package).
Are discounted products exchangeable?
Discounted products are not exchangeable.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at 0760791591, 0714983686, or 0115920056. If your order has not yet been dispatched, we will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to make changes or cancellations.
What is your return policy?
We accept returns for unworn and unwashed items within 14 days of delivery. To initiate a return, please contact our customer service team at haidiclothing@gmail.com with your order number and reason for the return. Please note that the return shipping costs are the responsibility of the customer and the original shipping fee is non-refundable.
I have placed my order. What’s next?
After placing your order, we will send you a confirmation email. We strive to dispatch your order as soon as possible. Your order will be handed over to a third-party courier service, which will deliver it within 3 working days. The courier service will contact you in advance of the delivery, so please be sure to answer the phone. If there is any delay, please let us know by calling or sending an email.
What payment methods do you accept?
Card Payments:
Our website is integrated with the secure Sampath Bank payment gateway.
We accept:
Credit Cards: Any VISA, MASTER credit cards, and American Express cards.
Debit Cards: Online activated debit cards only.
What are promo codes?
Promo codes are special discounts that we occasionally send your way to enhance your shopping experience. Simply apply the code during checkout to receive discounts on your purchases. These codes are only valid for orders placed through our website.
How can I track my order?
Once your order has been dispatched, we will send you an email with a tracking number and a link to the courier’s website. You can use this information to track the status of your delivery. (Track Order)
Do you offer international shipping?
Currently, we only offer shipping within Sri Lanka. We are working on expanding our shipping options and hope to offer international delivery in the near future.
How can I contact customer service?
You can reach our customer service team through the following contact methods:
Phone: 0760791591, 0714983686, 0115920056 (Monday – Sunday: 8:30 am – 5:30 pm)
Email: haidiclothing@gmail.com
We are here to assist you with any questions or concerns you may have.
How do I place an order?
a. Browse the products and add your desired items to the cart.
b. Navigate to the checkout page.
c. Enter your personal details, including delivery address and contact number.
d. Select your payment method (credit card/debit card).
e. Double-check the accuracy of the submitted information and place the order.
I have placed my order. What’s next?
After placing your order, we will send you a confirmation email. We strive to dispatch your order as soon as possible. Your order will be handed over to a third-party courier service, which will deliver it within 3 working days. The courier service will contact you in advance of the delivery, so please be sure to answer the phone. If there is any delay, please let us know by calling or sending an email.
What do I do if there is a problem with my order?
If you encounter any issues with your order, please contact us through one of the following numbers:
0760791591
0714983686
0115920056
Our support hours are Monday to Sunday, from 8:30 am to 5:30 pm. Alternatively, you can email us at haidiclothing@gmail.com.
What payment methods do you accept?
Card Payments:
Our website is integrated with the secure Sampath Bank payment gateway.
We accept:
Credit Cards: Any VISA, MASTER credit cards, and American Express cards.
Debit Cards: Online activated debit cards only.
What are the delivery charges?
We work hard to deliver your order within two working days of purchase.
Delivery charge per package: Rs. 300/- islandwide (you can add any number of items to the package).
What are promo codes?
Promo codes are special discounts that we occasionally send your way to enhance your shopping experience. Simply apply the code during checkout to receive discounts on your purchases. These codes are only valid for orders placed through our website.
Are discounted products exchangeable?
Discounted products are not exchangeable.
How can I track my order?
Once your order has been dispatched, we will send you an email with a tracking number and a link to the courier’s website. You can use this information to track the status of your delivery. (Track Order)
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at 0760791591, 0714983686, or 0115920056. If your order has not yet been dispatched, we will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to make changes or cancellations.
Do you offer international shipping?
Currently, we only offer shipping within Sri Lanka. We are working on expanding our shipping options and hope to offer international delivery in the near future.
What is your return policy?
We accept returns for unworn and unwashed items within 14 days of delivery. To initiate a return, please contact our customer service team at haidiclothing@gmail.com with your order number and reason for the return. Please note that the return shipping costs are the responsibility of the customer and the original shipping fee is non-refundable.
How can I contact customer service?
You can reach our customer service team through the following contact methods:
Phone: 0760791591, 0714983686, 0115920056 (Monday – Sunday: 8:30 am – 5:30 pm)
Email: haidiclothing@gmail.com
We are here to assist you with any questions or concerns you may have.
