Terms and Conditions
Your Order
Orders and Contract
Your order for goods is accepted and a contract is formed between HAIDI and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by HAIDI, nor at the point in time that you receive an email from HAIDI acknowledging receipt of your order. Until the goods are dispatched, the order may not be accepted by HAIDI, or may be canceled by you. Exceptions apply to orders for personalized items and goods made to your order which cannot be canceled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return, please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement, and a payment has been received for those goods, you will be unable to order gift cards. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, HAIDI shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
Delivery Terms
We strive to deliver your order within two working days of purchase. Delivery charge per package: Rs. 300/- islandwide (you can add any amount of items to the package).
Return Policy
Returns Via Courier
You may return most items in a new and unused condition and, wherever possible, in the original packaging. If you want to return your order, you must notify us within one day (on the day you receive the goods), and you then have 2 days to return the items.
Size Exchange Only: Due to the high volume of orders, we are unable to exchange items for a different style. We can only process exchanges for a different size.
Non-Exchangeable Items: Discounted items are not eligible for exchange.
To facilitate an exchange, please contact our higher management to obtain the address of the nearest exchange department:
Phone: 071 4983686
Phone: 077 6379546
Ways To Pay
We accept the following methods of payment for purchases from HAIDI:
Online: All major credit and debit cards
Credit Account Terms & Conditions
Credit Marketing
The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns, and payments. Log in to your ‘My Account’ area to view your current available credit.
Promotional Offers, Multibuys, Vouchers and Gift Cards
Vouchers & Gift Cards
eVouchers
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It is possible to receive an eVoucher without having a credit account, but it is not possible to redeem the eVoucher online without having created an account with HAIDI.
Gift Cards
You can use the Gift Card as full or part payment for goods purchased online at haidi.lk. You cannot buy a Gift Card with another Gift Card or an eVoucher.
Sales Events
Our sale events are very popular. Therefore, in the interest of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Contact Us
General Complaints
If you have a complaint, please write to HAIDI Customer Services, No 249, Duplication Road, Colombo 03, or call 0115920056, or email haidiclothing@gmail.com. HAIDI welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated, and replied to.
Credit Complaints
You may be entitled to refer your complaint to the Financial Ombudsman Service – 0760791591.
Reviews and Customer Ratings
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by HAIDI (the “CRR Service”). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.
By submitting any content to HAIDI, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate, or misleading;
That infringes any third party’s copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership, or corporation;
That includes any information that references other websites, addresses, email addresses, contact information, or phone numbers; or
That contains any computer viruses, worms, or other potentially damaging computer programs or files.
For any content that you submit, you grant HAIDI a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or distribute such content and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense, or delete any content on our websites that we deem, in our sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through HAIDI to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not HAIDI, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of HAIDI, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.
By submitting your email address in connection with your rating and review, you agree that HAIDI and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Haidi Experiences
Prices
We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
General
These terms and conditions set out the basis on which you can use our website and place orders for items from HAIDI Online. To register on the site and to place orders with HAIDI, you must be aged 18. By ordering goods from HAIDI Online, you are deemed to have understood and accepted these terms.
