Shipping Policy

Last Updated: May 2026

Shipping Information

At HAIDI, we are committed to delivering your orders safely and efficiently across Sri Lanka.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods and peak seasons, processing times may be slightly extended.

Delivery Coverage

We currently offer islandwide delivery across Sri Lanka.

Estimated Delivery Time

• Colombo & Suburbs: 1–3 business days
• Other Areas: 2–5 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges will be calculated and displayed at checkout before payment is completed.

Any promotional free shipping offers will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you may receive shipping updates through SMS, WhatsApp, phone call, or email depending on the courier service used.

Delivery Responsibility

Please ensure that the shipping address and contact details provided are accurate and complete.

HAIDI is not responsible for delays or failed deliveries resulting from incorrect customer information.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to unavailable recipients, incorrect addresses, or unreachable contact numbers, additional delivery charges may apply for re-delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.

Phone / WhatsApp: 076 079 1591
Email: haidiclothing@gmail.com

Please include your order number and clear photos of the item to help us resolve the issue quickly.

Contact Us

For any shipping-related inquiries, please contact:

HAIDI
Phone / WhatsApp: 076 079 1591
Email: haidiclothing@gmail.com
Sri Lanka

Policy Updates

HAIDI reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on this page.